Shipping

Thank you for your patience. We are currently experiencing a high volume of orders due to recently going viral due to a TikTok video. Please allow additional time for your order to dispatch than our standard below. As a small business, we are so grateful and appreciate your patience as we navigate this new experience for us. 

Please allow 2-3 business days for your order to dispatch. Once your order ships, you will receive email confirmation with a tracking number.

Delivery timeframes are only estimates and subject to the courier. 

 COUNTRY COST TIME
USA $10
or FREE over $125+
5-7 business days
$25

2-3 business days

Canada $35 CAD
or FREE over $200 CAD

7-12 business days

Calculated at checkout

1-3 business days

Australia $50 AUD
or FREE over $220 AUD

7-14 business days

Calculated at checkout

2-5 business days

UK $25 GBP
or FREE over $120 GBP

7-14 business days

Calculated at checkout 2-5 business days
Europe $25 EUR
or FREE over $140 EUR
7-14 business days
Calculated at checkout 2-5 business days
Rest of the world $35 USD
or FREE over $200 USD
7-21 business days
$50 USD

2-5 business days


Please note, you must meet the free shipping threshold after discounts, rewards and promotions have been applied to be eligible for free shipping. 

We are not able to cancel any orders once placed. If you wish to make changes to your address, product style or sizes, please email us as soon as possible. We cannot guarantee orders can be updated or edited subsequently your order will be subject to our return policy.

DEFECTIVE OR FAULTY ITEMS
If you received a defective or faulty item, please contact us at support@shopbasebody.com within 2 days of delivery. We have a 2-day product warranty policy and our procedure is to send a replacement if deemed defective or faulty.

INTERNATIONAL ORDERS
BASE is not responsible for international duties and taxes fees. Duties, taxes and custom fees vary depending on your country and the value of goods. We are also not responsible for unclaimed parcels, custom holding times or incorrect shipping addresses.

If for any reason you decide to reject the parcel, not pay the custom fees, you will not be refunded for your order. Please see our “Return To Sender” information below.

RETURN TO SENDER
We do not refund return to sender packages. If your package is returned to us due to an invalid address, forwarding issue, duties unpaid or not signing for your package, you will receive a store credit minus shipping and $10 restocking fee.

SHIPPING ISSUES
If you did not receive your package, was stolen or the package was damaged by the courier, please file a claim with your courier and/or local authorities immediately.  We will process a replacement as soon as the courier has completed their investigation into the claim.

We are not responsible, refund nor reimburse issues related to: wrong or incorrect address issues at checkout, custom fees and/or duties charges, missing packages, delivered not received. 

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. If you experienced an issue with your order, please file a claim with Route’s team here.

CUSTOMER SERVICE
For all customer service inquiries, please email us at support@shopbasebody.com